FAQ

Frequently Asked Questions / Important Information

 

Shipping

  1. Do you ship to my country?
    Currently we are only delivering to the United Kingdom.
  2. When will my order be shipped?
    All made-to-order pieces will be shipped within 4 weeks of ordering. All one-off pieces will be shipped within 1 week of ordering. If you need to receive a product before the estimated time, please get in touch via social media channels or the contact page. You can track shipping using your confirmation email.

Returns and exchanges

  1. Do you offer returns?
    For most pieces, returns are available if you are unhappy with your order. Please get in touch if you would like to make a return and we will provide the return address. Return shipping costs are non-refundable. Customers are responsible for shipping of returns/exchanges - we recommend using tracked shipping. Please note that we are not responsible for any returns that are lost in transit. Some pieces are unfortuantely non-refundable, such as the name tag pendants (due to personalisation) and earrings (due to hygiene reasons). 
  2. Do you offer exchanges?
    We offer exchanges for a limited number of made-to-order pieces, such as the blobby heart pendant and the spiral pendant. We understand that although made-to-order pieces are supposed to be all slightly different, you may be dissapointed with the appearance of the piece you recieve. Exchanges are likely not available if the product was part of a limited collection (e.g seaglass flowers, valentines flowers), a one-off piece, or if it is personalised. 
  3. Do you offer refunds if my order was lost in transit?
    If your order is confirmed to be lost in transit, we will of course provide a refund for you. If your order was shipped before the estimated shipping time limit, please wait the full estimated time before we are able to process your refund - for example, 4 weeks from your order date for all made-to-order pieces. Shipping costs will not be refunded.

Other FAQS

  1. What is my ring size?
    We use UK ring sizes. If you know your ring size in a different format, please look up a ring size conversion chart, and you should be able to match up your ring size to the UK format. If you do not know your ring size, please get in touch and we can provide a number of ways to help you figure it out!
  2. Do you make any pieces in gold?
    We currently are only making pieces in sterling silver and have no plans to experiment with working in gold. 
  3. When will you be restocking this piece?
    Please follow social media channels to be upated with restocking, new products and new collections.
  4. Will your jewellery turn my skin green?
    All of our pieces are made from 925 sterling silver and should therefore not turn your skin green, nor tarnish after getting wet. If your skin does have a slight reaction to the jewellery, it may be due to any leftover polish that may be on the surface of the metal, so you might have to just give it a bit of a wash. A small number of people do have small reactions to sterling silver due to the 7.5% copper that is added to sterling silver to provide strength!

 

For any other queries, we are most responsive via social media channels! Or you can submit a contact form via the contact page.